Job Purpose

The E-banking Operations Officer will primarily be responsible for processing of transactions received from branches and other departments internal / external.  Ensure that transactions are processed within agreed timelines and minimum errors. The E-banking Operations Officer will also reconciliation of GL accounts Visa/ZRA, Processing Visa Card application forms and distribution to branches.


Summary of Key Responsibilities;

  • Increase collection on chargeable transactions to ensure there no income leakages.
  • Visa Card Application Processing – Ensure Visa Cards applied by customers and ready for issuance are distributed to branches in a timely manner.
  • Ensure that Visa refund claims investigated using Bank systems are submitted to group support for further investigation and resolution.
  • Timely escalation of complex issues to E-banking Manager and COO (within 24 hours)
  • Ensure that responses to customer complaints presented by branches related to Visa Cards, Internet banking and ZRA E-tax are done the same day complaints are received.
  • Giving Internet, E-Tax and Visa card operations support to all the business units of the bank by adhering to SLAs.
  • Co-operate with fellow workers and supervisors in promoting an environment which encourages open communication and harmony.
  • Maintain and submit accurate ZRA E-Tax and VISA GL account reconciliation’s reports to E-Banking Manager and Reconciliations Unit for review on a daily basis.
  • Proper maintenance of Visa, internet banking and ZRA E-tax registers and filling of said documents in proper order to provide for Audit Trail.
  • Respond timely and adequately to monthly statutory Reports.


Skills and Attributes

  • Tact and sensitive
  • High integrity and reliability
  • Should be a good team player
  • Excellent communication skills
  • Good Interpersonal relationships skills.


Qualifications and Experience

  • Degree in Banking & Financial Services or Business / Accounting/Finance Field
  • IT Qualification or Knowledge is an added advantage
  • Must have a minimum of at least 4-5 years’ experience in VISA OPERATIONS in well-established commercial bank.
  • Must also have at least 1-2 years’ experience with E-Transactions (E-Payments i.e ZRA & NAPSA).



How To Apply:

SEND YOUR CV AND COVER LETTER TO; AND COPY IN is the leading website for jobs and skills in Zambia. Thousands of job seekers and recruiters use this website daily. Please subscribe and post your skills for free!!