Collections Analyst – IRC172358

at Zambia, Lusaka, Zambia in FNB Zambia Credit
Ends 10 Jul 2019


To achieve quality and productivity targets by leveraging resources and support functions optimally.

experience and qualifications

  • Minimum qualification : Degree in Banking and Finance or Business Administration or Accounting or Degree in a relevant field.
  • Minimum years of relevant experience : Credit Management experience of between 2 to 5 years, including in depth knowledge of the bank’s financial products is essential.
  • Previous credit experience and added advantage of having worked in a similar role.
  • Experience in financial reporting and regulatory reporting.
  • Previous experience working with HOGAN system and credit monitor will be an added advantage.


  • Reduce the bad debts through monitoring of loan arrears by effective use of the OCS Queues & Credit Monitor tools through reduction in value of CAT 1 accounts and reduced flows of accounts to CAT 2 & CAT 3 under the Consumer & SME Portfolio
  • Achieve monthly Team targets with specific focus on early arrears, non-performing loans and post write-off recoveries
  • Call customers and follow up on outstanding loan arrears and excesses & persuade them to settle their indebtedness
  • Ensure timely submission to the Credit Administrator, the relevant documents for Insurance claims on deceased and loss of employment account.
  • Professionally negotiate re-payment with debtors by form of payment in full, settlements and / or payment arrangements
  • Analyse credit data and highlight the risk and give feedback to the business to drive the correct lending strategy and be part of growing a quality book
How To Apply: